Activation
I've just bought an activation key but haven't received it
I've received my activation key, but Voltaic won't accept it
I've lost my activation key. What do I do?

Troubleshooting
FlamingoHD is crashing. What do I do?
I'm having a technical problem. What should I do?

General Information
Known Technical Issues
What level of support is available?
How do I change the location of the FlamingoHD library?

I've just bought an activation key but haven't received it

Your activation key is emailed to you as soon as your payment clears. Some of the free email services (such as Yahoo, GMail and Hotmail) have very aggressive SPAM policies which result in the activation key email being filed in your SPAM folder.

If you paid via eCheck at PayPal, your payment will not clear for a few days (usually 4). As soon as your payment clears, your activation key will be sent to you automatically.

Also if you have not heard back from us within 4 days, it is likely your ISP is blocking our responses. Try sending us an e-mail from an alternate account.

back to Top

I've received my activation key, but FlamingoHD won't accept it

Also ensure that you are connected to the internet and are not behind a firewall when attempting to activate FlamingoHD. If your activation key is not accepted please send your FlamingoHD log file to support, along with any error messages that were displayed.

back to Top

I've lost my activation key. What do I do?

If you've successfully registered FlamingoHD you don't need your activation key anymore.

If you want to get a copy of your key for backup purposes, click here to have your activation key re-sent to you.

back to Top

FlamingoHD is crashing. What do I do?

If FlamingoHD is crashing, please send the crash log:
- Open the Console application (Applications/Utilities/Console)
- Click the 'Show Log List' button in the toolbar
- In the now visible left hand list, open LOG FILES
- open (your home area)/Library/Logs
- open CrashReporter
- scroll down to FlamingoHD.crash.log
- copy and paste the log text to an email

back to Top

I'm having a technical problem. What should I do?

We are very interested in any bugs that you may uncover.

If you find a bug please email us either via the Support page on this web site, or direct to flamingohd@shedworx.com.

If you can email us the FlamingoHD log, that will help us a great deal.

The FlamingoHD application log can be found under Library/Logs under your home area. It is called FlamingoHD.log.

back to Top

Known Technical Issues

TBA

back to Top

What level of support is available?

ShedWorx offers email support 9am to 5pm weekdays (Perth, Australia timezone, which is GMT+8). We are a regular business and work 9-5, like most people. We respond to almost all support requests within 24hrs on weekdays.

Our systems all run 24x7, but we only provide support while we are at work.

back to Top

How do I change the location of the FlamingoHD library?

FlamingoHD stores all of its library information in one location, making it easy to place the library wherever you like.

Please follow these steps to change the location of your library:
1. Quit FlamingoHD
2. Copy the FlamingoHD directory (found under ~/Movies/FlamingoHD) to the new location
3. Start FlamingoHD
4. Go to Preferences/General and change the Base Location to the new location of your library
5. FlamingoHD will now restart, using the new library location
6. Move the old library to Trash
7. Restart FlamingoHD before emptying your Trash to ensure that you are using the new location

back to Top