Activation
How do I activate HD Quick Look?
I've just bought an activation key but haven't received it
I've received my activation key, but HD Quick Look won't accept it
I've lost my activation key. What do I do?

General Information
System Requirements
What level of support is offered for HD Quick Look users?
How does it work?
How do I uninstall HDQuickLook?

How do I activate HD Quick Look?

HD Quick Look is activated during the Installation process. To activate HD Quick Look, run the installer and enter your Activation Key when prompted.

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I've just bought an activation key but haven't received it

Your activation key is emailed to you as soon as your payment clears. Some of the free email services (such as Yahoo, GMail and Hotmail) have very aggressive SPAM policies which result in the activation key email being filed in your SPAM folder.

If you paid via eCheck at PayPal, your payment will not clear for a few days (usually 4). As soon as your payment clears, your activation key will be sent to you automatically.

Also if you have not heard back from us within 4 days, it is likely your ISP is blocking our responses. Try sending us an e-mail from an alternate account.

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I've received my activation key, but HD Quick Look won't accept it

Ensure that you are connected to the internet and are not behind a firewall when attempting to activate HD Quick Look. If your activation key is not accepted please contact support, along with any error messages that were displayed.

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I've lost my activation key. What do I do?

If you've successfully registered HD Quick Look you don't need your activation key anymore.

If you want to get a copy of your key for backup purposes, click here to have your activation key re-sent to you.

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System Requirements

- OSX 10.5 (Intel and PowerPC)

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What level of support is offered for HD Quick Look users?

ShedWorx offers email support 9am to 5pm weekdays (Perth, Australia timezone, which is GMT+8). We are a regular business and work 9-5, like most people. We respond to almost all support requests within 24hrs on weekdays.

Our systems all run 24x7, but we only provide support while we are at work.

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How does it work?

The HD Quick Look plug-in works with the Apple Quick Look framework, introduced by Apple with OS X 10.5 (Leopard).

Our plug-in uses the ShedWorx AVCHD converter to quickly create a thumbnail image from the first frame of the AVCHD file. This is the same software that is used to provide the previews in VoltaicHD.

Creating a thumbnail from an AVCHD movie is actually a very complex process which is only marginally simpler than converting the entire AVCHD video into a new format. It is however much quicker as we only need to convert the first frame.

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How do I uninstall HDQuickLook?

Simply delete the file called QuickLookHD.qlgenerator from the /Library/Quicklook

And then restart your Mac.

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