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Smart Converter Pro FAQ

General Information
Is there any difference between the App Store and Shedworx versions?
What level of support is offered?
Where is the Smart Converter Pro log file?
What about subtitle support?
What about multiple audio tracks on movies?
Why does Smart Converter and Smart Converter Pro ask to access my Address Book?
Why doesn't the Subtitle Search find subtitles for my video?

Video Conversions
My conversion failed, what can I do?
What happened to VOB support?
My video converted fine but it won't play in iTunes
I'm having trouble with AVCHD conversions

Is there any difference between the App Store and Shedworx versions?

The App Store version of Smart Converter has to fit in with Apple's rules for App Store apps. This means that things like converting copy-protected files are not allowed.

So far, the two versions are identical except for VOB file support. The Shedworx version will convert non copy-protected VOB files, while the App Store version will not.

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What level of support is offered?

Shedworx offers email support 9am to 5pm weekdays (Perth, Australia timezone, which is GMT+8). We are a regular business and work 9-5, like most people. We respond to almost all support requests within 24hrs on weekdays.

Our systems all run 24x7, but we only provide support while we are at work.

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Where is the Smart Converter Pro log file?

The Smart Converter Pro log file is kept at /Library/Application Support/Smart Converter Pro/Smart Converter Pro.log

On OSX Lion, the Library folder is hidden by default. To display the Library folder, open a Terminal session and paste in the following text:
chflags nohidden ~/Library

You can easily find the log file by choosing File->Reveal Log File from the application menu.

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What about subtitle support?

Smart Converter Pro 2 has support for subtitles. You can add your own .srt file to your conversions. It will preserve any embedded subtitles as well. You can also use the search function to find subtitles.

The subtitles that go into the converted files are 'soft' or embedded subtitles. Burned in subtitles may become a feature in the future.

This is only a feature in Smart Converter Pro 2.

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What about multiple audio tracks on movies?

Smart Converter Pro 2 has multiple audio track support. It will automatically include all tracks in the converted file. You can also select which tracks you'd like to be in the converted file.

This is only a feature in Smart Converter Pro 2.

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Why does Smart Converter and Smart Converter Pro ask to access my Address Book?

We have added a signup screen to all of our apps to ask you if you want to sign up to the Shedworx newsletter.

The Shedworx newsletter will tell you about specials that we will be running with big discounts to the prices of our apps through the year.

To make it easier for customers to sign up to the newsletter we ask for access to your Address Book to pull in your email address. That's all we use the Address Book access for. We don't look at any of your other contacts or modify your Address Book in any way.

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Why doesn't the Subtitle Search find subtitles for my video?

Smart Converter Pro 2 uses two online subtitle services: thesubdb and opensubtitles. They collect subtitle files for a large selection of videos in many languages. Subtitle files are created and submitted by the users of those sites. While they have a large selection, not all videos will be in their database and not all videos have subtitles in multiple languages.

To make sure you get the right subtitle file for your video, Smart Converter Pro 2 uses a digital fingerprint (called a hash) of your video file to search for subtitles. This ensures the subtitle file you get will be in sync with your video.

If you have an uncommon video your chances of getting a subtitle match are reduced. If you have created the file yourself you're almost certainly not going to get a match either.

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My conversion failed, what can I do?

Conversions failures are generally caused by the same thing - corrupt files. Downloads from torrents and the like contain corruptions now and then, so your best bet is to try another download source.

It is also common for a corrupt file to actually still be playable, since a video player is more forgiving than a converter. Just because a video will play does not mean it will convert.

If you do want us to take a look at a failed conversion, we need the file. Most times we will just tell you that the file is corrupt. In this case it is also very unlikely that any converter will be able to handle the file.

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What happened to VOB support?

The initial version of Smart Converter Free included VOB support. We thought that this was OK as we were not allowing the conversion of copy-protected VOB files.

When we submitted version 1.1 of Smart Converter to the App Store it got rejected because it allowed VOB file conversion.

We had to remove VOB conversion support from Smart Converter and Smart Converter Pro in order to get them listed on the App Store. We have retained VOB support in the Shedworx versions of Smart Converter and Smart Converter Pro.

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My video converted fine but it won't play in iTunes

This problem is caused by iTunes not being able to play the audio in a movie. You will see the first frame of the movie in iTunes, but it won't play.

iTunes won't be able to play a video containing an unsupported audio type. The most common cause of this is AC3 (Dolby Digital audio) in a QuickTime movie. AC3 will playback on an AppleTV, but not on a Mac running iTunes.

To fix this, make sure you don't have the 'AC3 Passthrough' option set in Advanced Preferences.

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I'm having trouble with AVCHD conversions

The default conversion method for AVCHD video is 'Fast' which means that the video is rewrapped from AVCHD to QuickTime without conversion.

Sometimes this doesn't work correctly for a number of reasons, so there is an option under Advanced Preferences to force conversion of AVCHD video. This will ensure that a full conversion happens, which is a much more reliable approach than rewrapping.

Note that the AVCHD conversions carried out by Smart Converter are not suitable for editing.

If all else fails, there is always VoltaicHD, our professional grade AVCHD converter, aimed at video editing requirements.

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Product Listing

ShedWorx Complete Product Listing

Product Name Used for Price
Cosmos Managing Photos and Movies $39.99
VoltaicHD Converting AVCHD video into other formats. Also for converting any Quicktime-supported file into another format $39.99
RevolverHD Creating AVCHD Camera Archives and AVCHD DVDs $39.99
HD Quick Look Providing thumbnails for AVCHD files when viewed in Finder $7.99
mkvWatch Converting MKV movies into a format you can actually watch. AppleTV and AVCHD output is supported. $9.99
AVCHD Doctor Repairing corrupted AVCHD movie files $19.99
Smart Converter Converting almost any video to popular video formats. FREE
Smart Converter Pro Converting almost any video format into any new video format. $19.99
HD Import for Final Cut Pro X Re-wrapping AVCHD movie files into Quicktime movie files, ready for Final Cut Pro X $19.99

Timecode Overlay

VoltaicHD (Mac only) now includes a Timecode overlay function.

The settings for this function are able to be manipulated by modifying the text files TimeCodeFormat.txt which can be found under Voltaic->Show Package Contents->Resources.

Lines in TimeCodeFormat.txt can be commented out by putting a # as the first character of a line.

You can manipulate the following settings:

  • FONTNAME: the name of the Font to use. It must be a font installed on your machine
  • FONTSIZE: Size in points of the text
  • DATEFMT: Date mask
  • TIMEFMT: Time format mask
  • HALIGN: Horizontal offset of the Timecode box, in pixels, from the bottom left corner
  • VALIGN: Vertical offset of the Timecode box, in pixels, from the bottom left corner. Note than negative values are required
  • TIMEFIRST: When set to true Time goes on top line, when false, Date goes on top line
  • BOXMARGIN: X and Y width in pixels of the border between the edge of the text and outside of the box. Comment out this setting to have no box around the text.
  • TRANSPARENCY_PERC: Transparency of the box. 0 is very transparent, 100 is not transparent.

VoltaicHD Features

Download VoltaicHD for Windows Buy VoltaicHD for Mac

Convert AVCHD

VoltaicHD can convert any AVCHD video on the market. We constantly test and refine our conversion process to support new cameras and variations of the AVCHD standard. VoltaicHD can also convert into any video format support by QuickTime on the Mac.

What is AVCHD?

AVCHD stands for "Advanced Video Codec High Definition". AVCHD was created by Sony and Panasonic as a new consumer-level high definition video codec for use in video cameras.

ShedWorx is part of the AVCHD certification program. Under this program ShedWorx is given access to the formal AVCHD Specifications, test media and test software. With access to this program, ShedWorx maintains compliance with all areas of the AVCHD Specification.

Native AVCHD Output

Voltaic can create AVCHD movies from your AVCHD originals. Combined with the Shedworx AVCHD Previewer, VoltaicHD is now a simple AVCHD editor. You can trim and join AVCHD movies to create a single new AVCHD movie. The benefit of this approach is that there is absolutely no quality loss and it's FAST. Give it a try and see for yourself!

AVCHD Lite

In January 2009, AVCHD released a new format variant called AVCHD Lite. This format limits the video resolution to 1280x720p and is intended for less powerful hardware.

Preview

ShedWorx has an AVCHD Previewer which gives you a live preview of your movies. AVCHD movies play immediately on any hardware with no delay!.

Quality

The ShedWorx AVCHD Previewer plays back AVCHD with no artifacts, colour washout or stop-start playback. We restrict the number of frames per second and display size to ensure a trouble-free preview on all computers.

Adapts to your computer

On first use, the ShedWorx AVCHD Previewer runs a couple of tests on your computer to figure out how many keyframes it will display per second. From then on it will playback in real time.

Audio coming

The first version of the ShedWorx AVCHD Previewer does not play back audio. We’ll be adding this in a later release.

Edit

You can now edit AVCHD movies directly from VoltaicHD! No conversions, no messing around with iMovie. Just trim and convert and you’re away!

Trimming

The ShedWorx AVCHD Previewer includes the ability to trim an AVCHD clip. This means you mark only the required section of a movie for conversion and the rest is not used.

Titles

VoltaicHD includes a simple way to add a Title to your converted movies. This can be a title for every movie or just for the start of a joined up movie.

Joining

The joiner will let you join up all clips from a conversion batch into one movie for easy uploading to YouTube or sending to iTunes..

Send

VoltaicHD can send your converted clips wherever you need them. YouTube, iPhone, iPod and AppleTV are all supported. With our new Preview and Edit functions you can be sharing your AVCHD movies without converting!

YouTube

You can set up your YouTube account details in VoltaicHD and the uploading is taken care of at the end of the conversion.

iPhone, iPod and AppleTV

VoltaicHD includes shortcuts for iPhone, iPod and AppleTV conversions and the ability to add the converted clips straight into iTunes.

Its Fast. Real Fast.

By taking advantage of VoltaicHD's simple native AVCHD editing features, you can have a HD movie loaded off you camera, edited in VoltaicHD and submitted to YouTube FIVE times as fast as iMovie.

Click here to find out more.

Convert Anything

VoltaicHD can also convert from a large number of other HD video formats. Check out our Supported Cameras page to see if your camera is supported. If it is not, send us a sample and we’ll probably be able to help.

HD

VoltaicHD Supports a number of High Definition video formats in addition to AVCHD. See our list of Supported Devices to see if your camcorder is supported.

And others

VoltaicHD is not only an AVCHD video converter, but supports the conversion of many other video types. See the Mac Only and PC Only sections for a description of what is available on each system.

Easy to Use

VoltaicHD is extremely easy to use. Just drag your AVCHD videos onto VoltaicHD then click Start. VoltaicHD automatically detects your video’s settings and starts converting.

Simple Interface

VoltaicHD has a very simple list to which you can easily add AVCHD (and other) videos. Once you have files in the list, just press Start!

No rocket science

VoltaicHD contains a number of advanced features used to auto-detect your video's properties and optimise your conversion.

VoltaicHD will even convert corrupted files by applying its unique file repair function. VoltaicHD can convert files that iMovie and Final Cut/Compressor can not.

A number of preference settings are available for advanced users, but your normal user doesn't need to know a thing about AVCHD and the complexities within it.

Quick Previews

VoltaicHD provides you with a convenient preview of the first frame of your video. This is displayed on a slide-out window, so you can display these previews only when required.

No camera

VoltaicHD does not need your camera connected when converting. Just copy your videos from your camera (or better yet use Cosmos to take care of this), drag them onto VoltaicHD, click Start and you’re away..

MTS and m2ts Files

AVCHD videos are saved with a .MTS or .m2ts file extension. A large number of built-in video converters require a camera or full camera file system in order convert the videos. VoltaicHD requires only the AVCHD video files.

Professional Features

VoltaicHD caters for high-end users with features such as 24p pulldown and advanced de-interlacing.

24p Pulldown

VoltaicHD supports 24p pulldown to restore a 24p clip encoded at 60i, back to the original progressive 24p format in which it was shot.

Here is our article on 24p to provide more detail about this area.

Apple ProRes422 (Mac Only)

Since VoltaicHD for Mac supports any QuickTime format, exports can be made direct to Apple ProRes422, ready to edit in Final Cut Pro.

Mac Features

Export to any QuickTime supported video option. If you have installed third-party QuickTime Plug-ins, these are accessible from VoltaicHD.

Quicktime formats

VoltaicHD for Mac supports the conversion of AVCHD and any QuickTime supported video format. This includes iPhone, iPod, AppleTV, YouTube and many other popular formats.

Here is a list of QuickTime components from Apple. Once installed on your Mac, VoltaicHD can convert to any of these formats.

Applescript

We have included a number of key VoltaicHD functions as Applescript functions. This allows advanced users to call VoltaicHD from other applications, or Applescript scripts.
More...

Cosmos Integration

Cosmos is integrated with VoltaicHD to provide a seamless video management solution. Manage your video with Cosmos and convert when you are ready with VoltaicHD

PC Features

Export to WMV, AVI and QuickTime MOV formats. Full HD WMV exports are optimised for use in Microsoft Movie Maker.

Microsoft Movie Maker

Our PC conversion process is optimised for editing in Microsoft Movie Maker. We have a default output of WMV, ready to edit.

De-interlacing

We have developed two custom-built de-interlacing functions for conversion on the PC. Since most people are still shooting in interlaced mode, this is a very important function. VoltaicHD for PC provides it output movies as de-interlaced (progressive) movies, optimised for editing.

WMV and AVI

Windows Media Video (WMV) is the default output format for VoltaicHD for PC. This WMV variant is optimised for editing and often is not playable in full quality on standard PCs. More info ...

VoltaicHD for PC also supports AVI output to cater for a large range of video editors that prefer AVI to WMV.

VoltaicHD for PC output files are compatible with Sony Vegas Pro 8, Avid and Adobe Premiere Pro CS3

QuickTime

VoltaicHD for PC also supports converting from and to QuickTime movie files.

RevolverHD for Mac User Guide

Table of Contents

Introduction
Installation
Activation
Setting Preferences
Creating a Camera Archive
Exporting for TV Playback
Burning a High Definition DVD
Required QuickTime Export Format

Introduction

Welcome to the RevolverHD User Guide. This guide will tell you everything you need to know about RevolverHD.

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Installation

You install RevolverHD by dragging it from the disk image to your Applications folder. We recommend also keeping it in your Dock.

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Activation

You activate RevolverHD by purchasing an Activation Key. Once you have completed payment via the Shedworx Store (using Paypal), the Activation Key is emailed to your supplied email address immediately. Your key is also displayed on the screen when you click on the 'Return to Systemic' link displayed on the PayPal confirmation screen.

If you do not receive your key within 5 minutes, it is probably in your SPAM folder.

Once you receive your Activation Key, open RevolverHD and go to the RevolverHD->Activate menu option. Enter your key into the text field and click 'Activate'. RevolverHD then communicates with the ShedWorx activation server to activate itself.

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Setting Preferences

RevolverHD allows you to set a number of preferences. You should set up your preferences before using RevolverHD for the first time.

Preferences can be reviewed at any time by using the menu options or Apple,

Scratch file location

This allows you to specify where the temporary files are placed during each conversion. If you are converting large files from an external storage location, and want to preserve disk space on the machine running the conversions, you should set this location to be on the external storage device.

Output Location

This allows you to specify where the converted files are placed when creating a Camera Archive or exporting for TV playback.

This area is also used to set up the disk image when burning a disk. It needs to have about 3x the project size available before burning.

Disk type

This option controls the type of DVD that Revolver burns. Options are:

  • AVCHD DVD - regular high definition AVCHD DVD which will play on most Blu-ray players
  • AVCREC DVD - AVCREC format DVD which is mainly for AVCREC HD recorders
  • Data DVD - AVCHD files are just copied straight to a DVD with no AVCHD file structure

TV Type

This option controls the type of output created from the TV Export function. Options are:

  • Panasonic TV -
  • Playstation3 -
  • Regular -

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Creating a Camera Archive

If you would like to take a group of AVCHD video files and store them for later use with iMovie or Final Cut, you can create a Camera Archive. This archive can then be easily imported into iMovie or Final Cut (using Log and Transfer) at a later date.

To create a Camera Archive, simply add the required AVCHD video files to RevolverHD and click on "Camera Archive". RevolverHD then creates a camera archive in the Output Location, as specified in Preferences.

To load the archive into iMovie go to the File menu ->Import->Camera Archive... and select the Camera Archive folder that you require.

To load the archive into Final Cut Express or Final Cut Pro, open Log and Transfer, click on the Add Volume button on the top left and select the Camera Archive folder that was created using RevolverHD. This will load all the AVCHD movies into the preview list and you can continue as per normal for a transfer session.

If you want to save the archive to DVD for backup and storage, just use the File Utility to burn a DVD using the archive folder.

Exporting for TV Playback

Many new High Definition TVs now include software to playback AVCHD movies without the need for a Blu-ray player or Playstation3. Revolver's TV PLayback function export AVCHD movies in a format that most HD TVs can play.

To use this function, add AVCHD movies to Revolver as per usual, then click TV Playback. Revolver will then create a folder structure under the Output Location specified in your Preferences.

Once the export is complete, take the folders that Revolver created and copy them to the top level of a removable USB drive. You can now plug this drive straight into a compatible HD TV and watch your movies in full high definition without any conversion taking place.

Burning a High Definition DVD

RevolverHD supports the burning of both AVCHD and AVCREC high definition DVDs. AVCHD DVDs will play on most Blu-ray players (including the Playstation3). AVCREC DVDs are only supported on newer Blu-ray players and HD recorders coming out of Japan. The main use of AVCREC DVDs is on newer high definition hard disk recorders that are Blu-ray compliant.

If you have some AVCHD clips straight from your camera that you want to watch on a high definition TV, here's what you do.

  1. Open RevolverHD and add the required MTS or m2ts files
  2. Set your Preference to Blu-ray DVDs (AVCHD)
  3. Burn

This will give you a DVD that will play on most Blu-ray players (we haven't found a player that doesn't work yet).


Required Quicktime Export Format

In order for RevolverHD to deal with QuickTime exports from iMovie and Final Cut, the movie must be exported
with the correct format. This helps preserve the quality of your final export as well as making the process as
quick as possible.

The required settings can be chosen when doing a Quicktime Export, and are as follows;

  • H.264 Video
  • Linear PCM Audio (16bit, 48kHz, 2 Channels)

Here are the screens you will see when setting these formats.


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