Installation
I'm not an administrator and having issues installing VoltaicHD on XP. What do I do?
I'm not an administrator and having issues installing VoltaicHD on Vista. What do I do?

Activation
I've just paid for an activation key but haven't received it
When I try to activate VoltaicHD it says 'Access Denied'. What do I do?
I've lost my activation key. What do I do?
When I try to activate it says 'Activation Server is Unavailable'. What do I do ?
Troubleshooting
VoltaicHD is crashing or not converting clips. What do I do?
My clips, when played in Windows Media Player, look tall and skinny. What do I do?
VoltaicHD is not converting to WMV and is showing an error. What do I do?
Movie Editing
What Movie Maker settings are required?
How should I export a completed movie from Movie Maker?
General Information
System Requirements
I'm running Vista 64bit, do I need to download a different version?
Where can I download Windows Media Player v11?
What are the known technical issues?
How long does the conversion take?
How big are the output files?
Where do the output files go?
Why does my main hard drive get used during the conversion?
What is the output format?
Is there any quality loss in the conversion?
Should I keep my raw AVCHD files?
What versions of Movie Maker are supported?
Does VoltaicHD work with Adobe Premiere Pro CS3 ?
Does VoltaicHD work with Sony Vegas Pro 8?

Installation

I'm not an administrator and having issues installing VoltaicHD on XP. What do I do?

On XP machines, you will need to install and activate VoltaicHD as an administrator. After that you can then run VoltaicHD as a normal user (non administrator) and it should work correctly. Also ensure you are running VoltaicHD for PC v2.11. This version fixes a few issues in regards to this.

back to Top

I'm not an administrator and having issues installing VoltaicHD on Vista. What do I do?

On Vista (32bit and 64bit) machines, to install and activate VoltaicHD as a normal user you will need to choose "Run as Administrator" by selecting the right mouse button. Once you have installed and activated as the administrator, you may continue running VoltaicHD as a normal user (non administrator). You will also need to change the Scratch location to something other than the default of "C:/windows/temp".

back to Top

Activation

I've just paid for an activation key but haven't received it.

Your activation key is emailed to you as soon as your payment clears. Some of the free email services (such as Yahoo, GMail and Hotmail) have very aggressive SPAM policies which result in the email being filed in your SPAM folder.

If you paid via eCheck at PayPal, your payment will not clear for a few days (usually 4). As soon as your payment clears, you key will be sent to you automatically.

Also if you have not heard back from us within 4 days, it is likely your ISP is blocking our responses. Try sending us an e-mail from an alternate account.

back to Top

I've lost my activation key. What do I do?

If you've successfully activated VoltaicHD you don't need your key anymore.

If you want to get a copy of your key for backup purposes, click here to have your key re-sent to you.

back to Top

When I try to activate VoltaicHD it says 'Access Denied'. What do I do ?

Ensure you have the latest version installed. VoltaicHD for PC v1.0.14 contains a fix for activation which should fix your problem. You can download the latest from the front page link.

back to Top

When I try to activate it says 'Activation Server is Unavailable'. What do I do ?

Ensure you are connected to the internet since the activation process does involve talking to our activation servers to activate VoltaicHD. Also ensure that you are not behind a firewall otherwise you will not be able to activate VoltaicHD. Try turning it off while activating if needed. If needed, add "http://store.shedworx.com" to your proxy since this is the server that VoltaicHD needs to talk to for activation.

VoltaicHD for PC also depends on Internet Explorer settings to activate. If you have a key but you are having difficulty activating, try launching Internet Explorer (not Firefox or any other browser) and go to http://store.shedworx.com/. If this doesn't work it is probably Internet Explorer settings preventing activation, so you will need to get Internet Explorer working before VoltaicHD will activate.

In the Internet Explorer menu go to Tools->Internet Options... and then click the Connections tab. On this panel you may be able to set it up by clicking the Setup button at the top and following the setup wizard. Or you may need to click LAN Settings button at the bottom and enter your settings.

Proxy server settings can often cause problems. Make sure the Proxy Server box on the Connections page isn't ticked, unless you are sure you need this for your internet to work.

back to Top

Troubleshooting

Voltaic is crashing or not converting clips. What do I do?

If you are experiencing problems, then goto the Help/Report a Problem menu option. Here you can enter details of your problem which will be sent to our support team and we will look into your problem asap. If you are having problems with a specific video clip you can goto the Tools/View Log menu option which will send diagnostic information to us, to help fix your problem. Be sure to include your email address so we can let you know when weve looked at your problem. Since we have fixed a few problems in the latest version, also ensure you are running at least v1.1.0.

Also its important to ensure that you have Windows Media Player v11 installed. It can be found here : Windows Media updates

If VoltaicHD is crashing on startup, it's possible the preferences have become corrupt. Try deleting the following directories and then restart:
On XP -> C:\Documents and Settings\#your user name#\Local Settings\Application Data\ShedWorx
On Vista -> C:\Users\#your user name#\AppData\Shedworx

where #your user name# is your logged in user i.e. Administrator

If VoltaicHD is crashing on startup also check your DEP settings :
Go to the Control Panel, and choose System, then select Advanced System Settings from the side menu, click Settings... under the Performance area, then click the Data Execution Prevention tab in the window that comes up.

It should be set to either "Essential Windows programs and services only" or to "All programs and services except the ones I select". If it's the latter, try adding VoltaicHD.exe to the list and then click OK. This file to add is probably located at C:\Program Files\ShedWorx\VoltaicHD\VoltaicHD.exe

back to Top

My clips, when played in Windows Media Player, look tall and skinny. What do I do?

Windows® Media Player sometimes gets the pixel aspect ratio wrong with the converted clips especially for AVI files. As of VoltaicHD v1.2 we recommended using the WMV format (available in the Tools window). If you must use AVI then make sure you put your footage through one of the PC video editors (like Movie Maker) before using it with Windows® Media Player or any video player. Also be sure to check that you have Windows Media Player v11 installed. Check here for more info : Windows Media Player v11

When using Vista, be sure to follow our steps below when publishing your movie in Movie Maker..

Movies exported from Movie Maker will display fine in Windows Media Player.

back to Top

VoltaicHD is not converting to WMV (only AVI) and is showing an error. What do I do?

If VoltaicHD is showing Error in the 'Progress' column then it could be that Windows® Media Player v11 is not installed, which is needed to convert to WMV format. Please click here : Download Windows Media Player v11 for XP.

Stability updates for users on Vista machines have also just been released by Microsoft.
For Vista 32bit users install these updates Vista 32bit update for WMP 11 and Vista 32bit update for Windows Media Encoder

For Vista 64bit users click here Vista 64bit update for WMP 11 and Vista 64bit update for Windows Media Encoder

back to Top

Movie Editing

What Movie Maker settings are required?

You need to set up Movie Maker to your region's video format (PAL or NTSC), and widescreen. All HD footage is widescreen (16:9).

Go to Tools->Options and click on the Advanced tab.

You will see a section called Video properties. Ensure that you have the correct format set (NTSC or PAL) and set the Aspect ratio to 16:9.

NOTE: You do not need to set the video format (NTSC or PAL) in VoltaicHD as we auto-detect this from the AVCHD clip.

back to Top

How should I export a completed movie from Movie Maker?

For Movie Maker 2.1 (XP), we supply an export profile to ensure that the full HD resolution of your completed movie can be exported.

To Export from Movie Maker, select the File->Save Movie menu option. This starts the Save Movie Wizard. Use the following settings:
- Movie Location: My Computer
- Choose a name for your exported movie
- Movie Setting: select Other, then VoltaicHD 1080 from the drop down.
Note: select VoltaicHD 1080 PAL or NTSC, based on the format you are using.

For Movie Maker in Vista, we supply an export profile to ensure that the full HD resolution of your completed movie can be exported. Also if your movies are in 1440x1080 resolution, then you will also need to manually apply an Effect to your clips to retain the full 16:9 aspect or Widescreen mode.

Once your clips are in your storyboard or timeline, right click each of the clips and select "Effect". On the next window under "Available Effects" scroll down and click on "VoltaicHD Widescreen" then select "Add >>". Then select OK. The preview window should now be showing your clip in widescreen mode.

To Export from Movie Maker, select the File->Publish Movie menu option. This starts the Save Movie Wizard. Use the following settings:
- Movie Location: My Computer
- Choose a name for your exported movie
- Movie Setting: select Other, then VoltaicHD 1080 from the drop down.
Note: select VoltaicHD 1080 PAL or NTSC, based on the format you are using.

Movie Maker then creates a HD movie.

back to Top

General Information

System Requirements

- 1GB+ RAM
- Minimum a P4 (2Ghz+) processor
- Lots of HD space.
- Microsoft Windows® XP SP2,SP3, or Microsoft Windows® Vista
- Microsoft® Movie Maker
- Microsoft Windows Media Player v11
- Known technical issues

back to Top

I'm running Vista 64bit, do I need to download a different version?

Not anymore. As of VoltaicHD v.1.2.1 Vista 64bit compatibility is now built into the main download. But please check here for Windows Media updates which VoltiacHD utilises Windows Media updates

back to Top

Where can I download Windows Media Player v11?

As of VoltaicHD v1.2, it now requires Windows Media Player v11 if you're running XP. Please click here : Windows Media updates

back to Top

What are the known technical issues?

We have the following known issues. Ongoing fixes are being investigated:

  1. VoltaicHD will not currently convert 'spanned' AVCHD files. Spanned AVCHD files are created by your camera when taking very long clips. Video header information is only present in the first clip, not the subsequent clips, so Voltaic can only convert the first clip of a spanned clip set
  2. Conversion of very large files requires large amounts of RAM. As a minimum, 2GB files require 1Gb of RAM, 4GB files require 2Gb of RAM and so on.
  3. If VoltaicHD is showing Error in the 'Progress' column then it could be that Windows® Media Player v11 is needed to convert to WMV format. Check here for more info : Windows Media Player v11

back to Top

How long does the conversion take?

This depends on your machine, but as a guide, on a Pentium4 with at least 1Gb of RAM, a 10 second AVCHD clip takes about 2 minutes to convert. In other words, it takes about 12 times as long as the original footage to convert the clip.

back to Top

How big are the output files?

AVCHD files are about 120Mb per minute of footage.

The converted output file will be about four times the size of the input. This is because AVCHD is a highly compressed HD format and we are uncompressing it into a Movie Maker-friendly high definition format. Our example 1 minute AVCHD clip becomes about 500Mb in size, after conversion.

The final size of a converted clip has a lot to do with the amount of movement in the clip. A lot of movement will mean a larger file. Action clips can be as high as 7 times the size of the raw clips.

The output files are uncompressed HD footage, making them easy to edit even on a Pentium4 with 1Gb of RAM.

Also when dealing with large files, check that the drive you are converting the videos on is not FAT32 formatted which is limited to a maximum of 4GB size files. If you have say a 1.5GB video clip then the converted output file in VoltaicHD will be more than 4GB in size.

back to Top

Where do the output files go?

By default, the converted files are copied to the same location as the source files. You can specify where the output files are placed in the Preferences.

back to Top

Why does my main hard drive get used during the conversion?

During the conversion process temporary files are written to /Windows/temp on your main hard drive, by default. These files are deleted once the conversion is completed. You need to make sure you have enough space on your main hard drive to hold the largest converted file you produce.

You can specify any location for placement of temporary (or scratch) files using your Preferences.

back to Top

What is the output format?

The final format is either WMV or AVI format, at the same resolution as the camera recorded the clip. WMV is the preferred format since it will preserve aspect ratios at all resolutions.

back to Top

Is there any quality loss in the conversion?

No. We have compared our output to that from other systems and it looks the same.

There is a loss in the audio formats though. AVCHD records 5.1 Dolby Digital (6 channels). We drop back to 2 channels (stereo) on the conversion, since Movie Maker only handles stereo sound.

back to Top

Should I keep my raw AVCHD files?

Yes. Keep a backup. They are a lot smaller than the converted files. We recommend burning the raw AVCHD files to DVD. Assuming that you have a dual-layer DVD burner, you will be able to fit about an hour's footage onto each DVD.

Keep in mind that the conversion process drops the 5.1 channel audio back to 2 channel stereo. This is another reason to keep the original AVCHD files.

back to Top

What versions of Movie Maker are supported?

You will need at least Movie Maker 2.1, which comes with Microsoft Windows® XP Service Pack 2. Movie Maker 2.1 is HD capable.

Microsoft® Vista come pre installed with Movie Maker 6. It comes pre bundled with specific HD profiles depending on your needs but be sure to use the VoltaicHD profile which provide optimal HD quality.

back to Top

Does VoltaicHD work with Adobe Premiere Pro CS3 ?

From our testing on Windows XP and Windows Vista, Adobe Premiere Pro CS3 does import AVI and WMV files from VoltaicHD (using v2.*). If you are using Windows Vista Adobe Premiere Pro CS3 and you're experiencing sound problems (which is actaully unrelated to VoltaicHD video clips) try the following :

Go to Edit->Preferences->Audio Hardware and click ASIO Settings, and there should be two identical sound devices entries, one of which is checked. You need to check the other one and uncheck the original.

back to Top

Does VoltaicHD work with Sony Vegas Pro 8?

From our testing on Windows XP and Windows Vista, Sony Vegas Pro 8 does import WMV files from VoltaicHD (using v2.*). However all files imported from VoltaicHD will show up as progressive, even if they were originally interlaced.

Unfortunately AVI files from VoltaicHD cannot be imported properly.

back to Top